Refund and Returns Policy

Last updated: September 02, 2025

Stylapew designs and builds solid-wood furniture—and we stand behind every piece. If something isn’t right, this page explains—in plain language—how we’ll resolve it. This policy applies to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Because we also sell apparel, notes specific to clothing appear throughout.

Policy overview

• 30-day window: You may request a return within 30 days of delivery.

• Our responsibility: If the issue is on Stylapew (e.g., carrier damage, manufacturing defect, wrong item), we cover return shipping with a prepaid label or booked pickup.

• Change of mind: If you’re returning due to size/fit, color, style, or preference, you cover the return shipping.

• Refund timing: After the item is received and passes inspection, we issue a refund within 7 business days to your original payment method. For eligible international returns in the countries above, we do not charge re-import fees when our instructions/labels are used.

• Apparel note: Size-related apparel returns are welcome within 30 days when items are unworn, unwashed, with all original tags/labels attached, and returned in the original polybag or box.

General conditions for returns (what must be true)

Furniture

• Item must be new, unused, unassembled, and unmodified.

• Signs of use (scratches, dents, stains, odors, pet hair), alterations (drilled holes, touch-ups, refinishing), or installed/leveled bases make the item ineligible for change-of-mind returns.

• Keep all original packaging (foam inserts, corner guards, hardware packs, tools, manuals, accessories). If anything is missing, repack with equivalent protection so the item is safe in transit.

• Items that are fully assembled, installed, glued, or modified are not returnable unless we confirm a defect or transit damage.

• Stylapew furniture is intended for indoor residential/studio use.

• For large items, a pallet pickup or liftgate may be required; we’ll confirm instructions.

• Do not tape parts directly to finished wood—always pad with foam or thick protective material.

Apparel & small goods

• Apparel must be unworn, unwashed, unaltered, with hygiene liners (if any) intact, and all tags/dust bags/accessories included.

• Shoes must be tried on indoors only and returned in the original shoe box inside a protective outer carton.

• For hygiene reasons, underwear, swimwear, and pierced jewelry (e.g., earrings) are not returnable once seals/tags are removed or the packaging is opened, unless defective.

Natural wood note

• Solid wood naturally varies in grain, color, and small knots. These variations are not defects and don’t qualify as damage or mis-manufacture.

These conditions apply in all covered countries listed above.

When Stylapew is responsible (damage, defect, or wrong item)

If your item arrives damaged, has a manufacturing defect, or does not match the model/size/finish ordered, we will resolve it.

Examples

• Transit damage: crushed corners, cracked top, chipped finish.

• Manufacturing issues: parts don’t align, top won’t sit flat, unstable base, hardware won’t seat.

• Apparel issues: stitching defects, broken zipper, wrong size/color sent.

What we do

• Return shipping is free, and we arrange a pickup where available in all covered countries.

• You may choose a replacement (subject to stock/lead time) or a full refund.

• If you paid a shipping fee at checkout, that fee is also refunded.

• For minor issues, we often resolve faster by sending a replacement part, touch-up kit (furniture), or replacement garment (apparel), instead of returning the entire item—we’ll offer the quickest option.

Returns at customer request (change of mind)

If the item doesn’t suit your space, finish, or fit, you may request a return within 30 days so long as it is unused and in the original packaging.

• You pay the return freight, and that cost is not refundable.

• After inspection confirms the item is complete and in new condition, we refund the product price.

• Any original outbound shipping you paid is not refunded for change-of-mind returns.

Apparel note: For size exchanges, see Exchanges below. Items returned with removed tags, wear, odors, or makeup/deodorant marks will not pass inspection and may be returned to you.

Items that cannot be returned

• Gift cards (digital or physical).

• Final-sale/clearance items.

• Any item that is used, assembled, installed, modified, or refinished.

• Custom or made-to-order furniture—including non-standard sizes, special edges, custom stains/finishes, inlays/carvings, or non-standard base specs—unless defective or damaged on arrival.

• Hygiene-sensitive apparel once opened or tried on (e.g., underwear, swimwear, pierced jewelry) unless defective.

How to start a return (step-by-step, no jargon)

1. Contact us within 30 days of delivery: email [email protected] or use the Contact form. Include your order number and a brief description of the issue or reason for return.

2. If damaged/defective: contact us within 72 hours of delivery and attach clear photos or a short video of the outer box, inner packing, and the affected areas. For apparel defects, include photos of the specific defect and attached tags.

3. We reply within 1–2 business days with next steps. When covered by Stylapew, we’ll send a prepaid label (parcel/apparel) or book a freight pickup (large items) and share packing instructions.

4. Return address: Stylapew Returns Department, 390 N Euclid Ave Upland, CA 91786.

Packing tips—furniture

• Secure tops/bases so they cannot move inside the box.

• Reuse the original foam and corner guards when possible.

• Bag all hardware and tools; tape the bag to a fixed point so it doesn’t shift.

• If the original carton is missing, use a new heavy-duty box or pallet crate with thick padding on all sides, then seal all edges with strong packing tape.

• For freight items, we’ll confirm if a pallet is required.

Packing tips—apparel

• Place garments back in the original polybag or dust bag, fold neatly, and include all accessories/tags.

• Put presentation boxes (e.g., shoe boxes) inside a protective outer carton.

• Do not ship shoes or garments in display packaging alone.

Refund timing & method (what to expect)

• Once the return arrives and passes inspection, we process your refund within 7 business days to the original payment method (USD; major cards and PayPal).

• Prefer store credit? Tell us when you start the return.

• Your bank/card issuer may take up to 7 additional business days to post funds.

During inspection we check:

• Correct model/size/finish.

• All parts & hardware (furniture) or tags & accessories (apparel) are present.

• No signs of use or modification.

• Adequate packing so no new damage occurred in return transit.

If parts are missing or packing was insufficient and the item is damaged on the way back, we may reduce the refund to cover repairs or replacement.

Exchanges (another simple option)

• If you need a different size or finish, request an exchange within 30 days.

• Exchanges follow the same rules as returns: change-of-mind returns are customer-paid; Stylapew-fault returns are Stylapew-paid.

• Furniture exchanges ship after the original is received and passes inspection.

• Apparel exchanges depend on stock. To get a new size/color sooner, you may place a new order now; we’ll refund the first order after its return clears inspection.

Restocking fees

• None. When a return meets this policy and passes inspection, we return the full refundable amount.

Refused deliveries & undeliverable packages

• If a shipment is refused without contacting us first and the carrier does not confirm damage, we may treat it as a change-of-mind return. Actual return freight, carrier storage, and any address correction/re-route fees may be deducted from the refund.

• If a package is marked undeliverable due to an incorrect address or missed appointments, we’ll help re-ship (extra freight may apply) or process a return under the rules above.

Taxes & duties on returns (international orders)

For eligible international returns from the countries listed at the top, Stylapew handles re-import paperwork and does not charge re-import fees when you follow our instructions and use our labels. If you use a self-arranged courier without approval, you may be responsible for duties, VAT/GST, brokerage, customs return processing, and any loss/damage during transit.

Order processing & shipping times (for reference)

Most orders are prepared to ship within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Typical carrier transit times after dispatch are 6–8 business days to the U.S. & Canada, 7–9 business days to Europe & the UK (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal), and 9–10 business days to Australia. Orders confirmed before 2:00 PM PST usually begin processing the same business day; later orders start the next business day.
For full details on carriers, tracking, and delivery options, see our Shipping Policy.

Apparel note: Apparel-only orders generally move faster than furniture and may arrive earlier than the baseline windows above (destination and network capacity dependent).

Contact Stylapew (we’re here to help)

Address: 390 N Euclid Ave Upland, CA 91786

Phone: +1 (909) 329-7133

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST