Last updated: September 02, 2025

At Stylapew, we value flexibility and clear communication. This Cancellation Policy explains—in simple terms—who can cancel, when you can cancel, how to cancel, and how refunds work for customers in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Because our products are furniture and home goods—often handcrafted from solid wood and packed for freight/LTL delivery—timing matters. Production and carrier hand-offs can happen quickly, so please read the timeframes below carefully.

1. Cancellation Window

You may request to cancel within 24 hours of placing your order if production has not started and the order has not been handed to a carrier. For made-to-order or customized pieces, production commonly begins shortly after we confirm your order so that we can select boards, mill components, and schedule finishing. Once we begin these steps, cancellation is no longer possible because materials and labor have already been committed to your item.

If the order has already entered production, has been picked up by a parcel or freight/LTL carrier, or (for international shipments) has cleared export customs, the order cannot be canceled. If you miss the 24-hour window or production has begun, you may still be able to use our Return & Refund Policy after delivery if your item is eligible.

Address changes, product changes, or finish changes count as order modifications. We can usually process them only during the same 24-hour window and before production starts. After that point, changes may not be possible or may incur extra costs (for example, re-boxing, re-routing freight, or re-finishing).

2. How to Cancel an Order

Please email [email protected] within 24 hours of checkout. Include your Order ID, the email or phone used at checkout, and, if you wish, a short note explaining the reason (this helps us improve). Using the subject line “Cancel Order #[your order number]” speeds up review. We will confirm by email whether the order is still eligible for cancellation. If we need to verify identity or shipping details, we may ask for a quick confirmation to protect your account.

If you prefer not to email, you can also submit a request via our contact form at the bottom of this page; however, email is the fastest way to lock the request against the 24-hour window.

3. Refund Process

If your cancellation is approved, we issue a full refund to your original payment method. Refunds are always processed in USD. If your card or PayPal account uses another currency, your bank or PayPal applies its own exchange rate. Any differences you see are due to exchange rates or bank/issuer fees, not fees from Stylapew.

We initiate refunds within 7 business days from the date we confirm your cancellation. Your bank or payment provider may then take an additional 3–7 business days to post the funds. If you paid by PayPal eCheck or bank transfer inside PayPal, PayPal may take 5–10 business days to clear. We send an email confirmation as soon as your refund is initiated.

If your payment shows a temporary authorization hold, your bank will remove it automatically or convert it into a refund once we process the cancellation. For orders paid with a coupon or store credit, the coupon portion is re-applied to your account where possible; expired coupons cannot be reissued unless required by law.

4. After the 24-Hour Period

After 24 hours, or once production, carrier pickup, or export customs clearance has occurred, we cannot cancel the order. You may still use our Return & Refund Policy after delivery if your product is eligible. Please note that made-to-order and customized items are commonly not returnable except for verified defects or shipping damage. If an exceptional post-window cancellation is approved (for example, a stocked item that has not yet left the warehouse), we may deduct actual costs already incurred (such as pick/pack, palletizing, or carrier fees) so we can keep prices fair for all customers.

If we must cancel on our side—for example, a product fails quality inspection, a part is unavailable, or our fraud-prevention system flags a risk we cannot clear—you will receive a full refund. We will tell you what happened and offer options if a replacement or re-make is possible.

5. Questions or Support

If you are unsure whether you are still within the window, contact us right away—the sooner you reach us, the more we can do. Tell us if your order involves freight/LTL or white-glove delivery, as those services add scheduling steps with the carrier. We typically reply within 24 business hours and support customers in all listed countries.

Address: 390 N Euclid Ave Upland, CA 91786

Phone: +1 (909) 329-7133

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST